Blog / Case Study

This Google Trick Made A Heating Engineer £47K In 3 Months

How a small heating contractor used Google's hidden verification system to outrank major competitors and dominate local emergency searches.

December 2025 12 min read Updated for 2025 changes

Key Takeaways

  • Google Local Services Ads (LSAs) generate leads at £20-50 each with 35% conversion rates
  • October 2025 brings major changes: "Google Verified" badge replaces Google Guaranteed
  • Small contractors can outrank national chains by optimising verification and reviews
  • Utility bills will no longer be accepted for verification from October 2025

What if a one-man heating business could take emergency boiler calls away from British Gas? It's not a fantasy, it's happening right now across the UK. By implementing a specific Google verification strategy, small contractors are generating £40,000+ in revenue per quarter from leads that previously went to national chains.

The secret? A verification system that most of the 130,000 Gas Safe registered installers in the UK don't even know exists, and those who do rarely complete it properly. Based on typical LSA conversion rates and lead costs, the maths works out to significant revenue for contractors who get it right.

This isn't about gaming the system. It's about understanding how Google decides which heating engineer gets the call when someone's boiler breaks at 2am on a freezing Saturday night. And right now, there's a window of opportunity that won't last forever.

The Hidden Verification System Most Contractors Miss

Google Local Services Ads (LSAs) appear at the very top of search results, above regular Google Ads, above organic listings, above the map pack. They're the first thing homeowners see when they search for "emergency boiler repair" or "gas engineer near me."

But here's what most contractors don't realise: getting into LSAs requires passing a verification process that many applicants fail on their first attempt. Documentation requirements trip up even experienced contractors, and the rules have gotten significantly stricter in 2024-2025.

Requirement What Google Needs Common Failure Point
Business Registration VAT certificate OR Companies House registration Utility bills no longer accepted from Oct 2025
Insurance Public Liability Insurance (not Employer Liability) Wrong type of insurance submitted
Gas Safe Registration Valid, current Gas Safe ID verified against database Expired or pending renewal
Background Checks Identity + criminal history for all field workers Forgetting to include employees/subcontractors
Google Business Profile Verified GBP linked to LSA account (mandatory Nov 2024) Unverified or unlinked profile

The Numbers: Why This Actually Works

Let's break down the maths behind that £47,000 figure. This isn't theory, these are the actual metrics from Google's Local Services platform:

£20-50
Average cost per lead
35%
Typical conversion rate
35-60
Leads per month (active campaigns)
£120-420
ROI per £30 lead

Here's the calculation for a typical heating contractor:

  • 50 leads per month at £30 average = £1,500 ad spend
  • 35% conversion = 17-18 jobs per month
  • Average job value £850 (mix of repairs and installations)
  • Monthly revenue = approximately £15,300
  • 3-month revenue = approximately £46,000

That's not including the organic visibility boost that comes from having a verified Google Business Profile with strong reviews, which feeds into the LSA algorithm.

How A One-Man Band Beats British Gas

British Gas has over 6,000 Gas Safe registered engineers. They have a marketing budget in the millions. They cover 95% of UK postcodes. So how does a small contractor compete?

The answer is in Google's ranking algorithm. Unlike traditional advertising where budget wins, LSAs rank businesses based on factors that favour small, responsive contractors:

Factor British Gas / HomeServe Small Contractor
Response Time Call centres, queues, callbacks Direct answer in seconds ✓
Review Quality Mixed reviews, corporate responses Personal service, 5-star reviews ✓
Availability 80% same-day if you call by 11am True 24/7 flexibility ✓
Job Completion Rate High volume, some declined Every lead is valuable ✓
Profile Photos Stock corporate imagery Real engineer, real work ✓

Google tracks all of this. Every missed call, every slow response, every declined job affects your ranking. And when homeowners see that "Google Verified" badge next to a local engineer who answers immediately versus a corporate call centre, they choose local.

Critical Dates: The 2024-2025 LSA Timeline

Google has made significant changes to Local Services Ads over the past year, and more are coming. Here's what's already happened and what's coming:

July 2024

AI-Driven Lead Rating System

Google introduced automatic lead crediting, removing manual dispute options for "job type not serviced" and "geo not serviced" leads.

Nov 2024

Google Business Profile Mandatory

All LSA accounts must have a verified, public Google Business Profile. Ads without this were automatically paused.

Jan 2025

Dedicated LSA App Discontinued

Local Services Ads are now managed through the main Google Ads platform.

Oct 2025

Google Verified Badge Launches

All existing badges (Google Guaranteed, Google Screened, License Verified) consolidated into single "Google Verified" badge. Money Back Guarantee discontinued.

Oct 2025

Utility Bill Verification Ends

Sole traders must provide VAT registration or Companies House documents. No more utility bill verification.

How To Get Started: Step-By-Step

If you're a Gas Safe registered heating engineer and you're not running LSAs, you're leaving money on the table. Here's exactly what you need to do:

1

Gather Your Documentation

VAT certificate OR Companies House registration, Public Liability Insurance, current Gas Safe registration card, and ID for all field workers.

2

Verify Your Google Business Profile

This is now mandatory. Ensure your business name, address, and phone number match exactly across all platforms.

3

Apply for LSA at ads.google.com/local-services-ads

Select "HVAC (Heating or Air Conditioning)" category and enter your service postcode.

4

Complete Background Checks

Google partners with Evident for identity and criminal history checks. This takes up to 3 weeks and costs you nothing.

5

Optimise Your Profile

Add 10+ high-quality photos (your team, completed work, branded van), enable message and booking leads, set accurate service areas.

6

Set Your Budget and Go Live

Use "Maximise Leads" bidding mode. Start with a budget you're comfortable with and scale up as you see results.

Calculate Your Potential ROI

Use our free HVAC Marketing ROI Calculator to see exactly how much revenue you could generate from Local Services Ads.

Try The Calculator

The Heating Industry: By The Numbers

To understand why this opportunity exists, you need to understand the market you're competing in:

Metric Value
Gas Safe Registered Installers ~130,000
UK Homes Using Gas Heating 23 million (85% of homes)
Gas Boilers Sold Annually ~1.7 million units
UK Plumbing & Heating Sector Value £17.2 billion
Average Emergency Boiler Repair Cost £940
Boiler Market Change (2023) Down 15% vs 2022

With the market contracting and 130,000 engineers competing for fewer jobs, visibility is everything. The contractors who dominate Google's local results will survive the transition to heat pumps. Those who don't will struggle.

Frequently Asked Questions

For HVAC and heating services in the UK, leads typically cost between £20-50 each. The exact cost depends on your location, competition, and the type of service. Unlike traditional Google Ads, you only pay when a customer actually contacts you, not for clicks that go nowhere.
From 20 October 2025, Google is consolidating all badges (Google Guaranteed, Google Screened, License Verified) into a single "Google Verified" badge. The main change is that the Money Back Guarantee will be discontinued. Your ads will automatically switch to the new badge if you're already verified.
This is becoming more challenging. From October 2025, utility bills will no longer be accepted for business verification. If you're not VAT registered or a limited company, you may need to explore alternative documentation such as your HMRC Unique Taxpayer Reference (UTR). Google is still clarifying options for UK sole traders below the VAT threshold.
The background checks conducted through Evident typically take up to 3 weeks. Document verification (insurance, Gas Safe, business registration) can take 1-2 weeks. In total, expect 3-5 weeks from application to going live with ads, assuming all documentation is in order.
Yes. All field workers who visit customer premises must pass background checks. This includes employees and regular subcontractors. You must also notify Google when you hire new staff so they can complete the verification process. Failure to do so can result in suspension.
Your ads will be automatically suspended until you update your documentation. Google verifies against official databases like the Gas Safe Register, so they'll know when your credentials expire. Set calendar reminders well in advance of expiry dates to avoid disruption.

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