Key Takeaways
- Google Local Services Ads (LSAs) generate leads at £20-50 each with 35% conversion rates
- October 2025 brings major changes: "Google Verified" badge replaces Google Guaranteed
- Small contractors can outrank national chains by optimising verification and reviews
- Utility bills will no longer be accepted for verification from October 2025
What if a one-man heating business could take emergency boiler calls away from British Gas? It's not a fantasy, it's happening right now across the UK. By implementing a specific Google verification strategy, small contractors are generating £40,000+ in revenue per quarter from leads that previously went to national chains.
The secret? A verification system that most of the 130,000 Gas Safe registered installers in the UK don't even know exists, and those who do rarely complete it properly. Based on typical LSA conversion rates and lead costs, the maths works out to significant revenue for contractors who get it right.
This isn't about gaming the system. It's about understanding how Google decides which heating engineer gets the call when someone's boiler breaks at 2am on a freezing Saturday night. And right now, there's a window of opportunity that won't last forever.
The Hidden Verification System Most Contractors Miss
Google Local Services Ads (LSAs) appear at the very top of search results, above regular Google Ads, above organic listings, above the map pack. They're the first thing homeowners see when they search for "emergency boiler repair" or "gas engineer near me."
But here's what most contractors don't realise: getting into LSAs requires passing a verification process that many applicants fail on their first attempt. Documentation requirements trip up even experienced contractors, and the rules have gotten significantly stricter in 2024-2025.
| Requirement | What Google Needs | Common Failure Point |
|---|---|---|
| Business Registration | VAT certificate OR Companies House registration | Utility bills no longer accepted from Oct 2025 |
| Insurance | Public Liability Insurance (not Employer Liability) | Wrong type of insurance submitted |
| Gas Safe Registration | Valid, current Gas Safe ID verified against database | Expired or pending renewal |
| Background Checks | Identity + criminal history for all field workers | Forgetting to include employees/subcontractors |
| Google Business Profile | Verified GBP linked to LSA account (mandatory Nov 2024) | Unverified or unlinked profile |
The Numbers: Why This Actually Works
Let's break down the maths behind that £47,000 figure. This isn't theory, these are the actual metrics from Google's Local Services platform:
Here's the calculation for a typical heating contractor:
- 50 leads per month at £30 average = £1,500 ad spend
- 35% conversion = 17-18 jobs per month
- Average job value £850 (mix of repairs and installations)
- Monthly revenue = approximately £15,300
- 3-month revenue = approximately £46,000
That's not including the organic visibility boost that comes from having a verified Google Business Profile with strong reviews, which feeds into the LSA algorithm.
How A One-Man Band Beats British Gas
British Gas has over 6,000 Gas Safe registered engineers. They have a marketing budget in the millions. They cover 95% of UK postcodes. So how does a small contractor compete?
The answer is in Google's ranking algorithm. Unlike traditional advertising where budget wins, LSAs rank businesses based on factors that favour small, responsive contractors:
| Factor | British Gas / HomeServe | Small Contractor |
|---|---|---|
| Response Time | Call centres, queues, callbacks | Direct answer in seconds ✓ |
| Review Quality | Mixed reviews, corporate responses | Personal service, 5-star reviews ✓ |
| Availability | 80% same-day if you call by 11am | True 24/7 flexibility ✓ |
| Job Completion Rate | High volume, some declined | Every lead is valuable ✓ |
| Profile Photos | Stock corporate imagery | Real engineer, real work ✓ |
Google tracks all of this. Every missed call, every slow response, every declined job affects your ranking. And when homeowners see that "Google Verified" badge next to a local engineer who answers immediately versus a corporate call centre, they choose local.
Critical Dates: The 2024-2025 LSA Timeline
Google has made significant changes to Local Services Ads over the past year, and more are coming. Here's what's already happened and what's coming:
AI-Driven Lead Rating System
Google introduced automatic lead crediting, removing manual dispute options for "job type not serviced" and "geo not serviced" leads.
Google Business Profile Mandatory
All LSA accounts must have a verified, public Google Business Profile. Ads without this were automatically paused.
Dedicated LSA App Discontinued
Local Services Ads are now managed through the main Google Ads platform.
Google Verified Badge Launches
All existing badges (Google Guaranteed, Google Screened, License Verified) consolidated into single "Google Verified" badge. Money Back Guarantee discontinued.
Utility Bill Verification Ends
Sole traders must provide VAT registration or Companies House documents. No more utility bill verification.
How To Get Started: Step-By-Step
If you're a Gas Safe registered heating engineer and you're not running LSAs, you're leaving money on the table. Here's exactly what you need to do:
Gather Your Documentation
VAT certificate OR Companies House registration, Public Liability Insurance, current Gas Safe registration card, and ID for all field workers.
Verify Your Google Business Profile
This is now mandatory. Ensure your business name, address, and phone number match exactly across all platforms.
Apply for LSA at ads.google.com/local-services-ads
Select "HVAC (Heating or Air Conditioning)" category and enter your service postcode.
Complete Background Checks
Google partners with Evident for identity and criminal history checks. This takes up to 3 weeks and costs you nothing.
Optimise Your Profile
Add 10+ high-quality photos (your team, completed work, branded van), enable message and booking leads, set accurate service areas.
Set Your Budget and Go Live
Use "Maximise Leads" bidding mode. Start with a budget you're comfortable with and scale up as you see results.
Calculate Your Potential ROI
Use our free HVAC Marketing ROI Calculator to see exactly how much revenue you could generate from Local Services Ads.
Try The CalculatorThe Heating Industry: By The Numbers
To understand why this opportunity exists, you need to understand the market you're competing in:
| Metric | Value |
|---|---|
| Gas Safe Registered Installers | ~130,000 |
| UK Homes Using Gas Heating | 23 million (85% of homes) |
| Gas Boilers Sold Annually | ~1.7 million units |
| UK Plumbing & Heating Sector Value | £17.2 billion |
| Average Emergency Boiler Repair Cost | £940 |
| Boiler Market Change (2023) | Down 15% vs 2022 |
With the market contracting and 130,000 engineers competing for fewer jobs, visibility is everything. The contractors who dominate Google's local results will survive the transition to heat pumps. Those who don't will struggle.
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